Privacy Policy

Introduction

Welcome to https://customer-satisfaction-guarantee.collision-talk.com (hereafter referred to as “the Company,” “we,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, access, and processing of personal information in accordance with various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA) and subsequent amendments (CPRA)
Colorado’s Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA)
Connecticut’s ConnectiCUT Data Privacy Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website (https://customer-satisfaction-guarantee.collision-talk.com), applications, services, and products offered under this domain. Please note that it does not extend to third-party platforms, applications, or services accessible through links on our site. These entities have their own privacy policies governing data collection and usage.

Processing Activities

This policy describes the practices for the following interactions:

Using our applications and services as an authorized user.
Visiting any of our websites that reference this Privacy Policy.
Receiving communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect a range of personal data to enhance your experience with our services. This includes:

Account Information: Details required to create and manage your user account.
Payment Information: Data needed for processing transactions, such as credit/debit card numbers, billing addresses, and payment history.
Financial Information: Financial records related to your interactions with our financial services.
Purchase Information: Details about products or services you’ve purchased from us, including order history and preferences.
Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and personalized content.
Location Data: Your geographical location information when you interact with our services.
Feedback: Comments, reviews, and suggestions you provide to help us improve.
Social Media Information: Data obtained from social media platforms when users connect their accounts to our services.
Product Information: Details about products viewed or purchased on our sites, including browsing history.

We collect this data through various means, including direct user input, tracking technologies (like cookies and device identifiers), analytics tools, and third-party service providers.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes. Cookies are small text files stored on your browser that serve multiple purposes:

Strictly Necessary: These ensure basic functions of the website, such as enabling secure log-in areas.
Preference: They remember user preferences and settings to personalize content.
Analytics: Cookies track visitors’ behavior on our sites, providing insights into site performance and user experience.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes it was collected for. This includes complying with legal requirements and maintaining legitimate business interests. Once the data is no longer needed or its retention period expires, we securely delete or anonymize the information.

Security Measures

The Company has implemented robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption of data at rest and in transit.
Secure third-party processing partners who adhere to strict data protection standards.
Regular security audits and updates to protect against potential vulnerabilities.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If we become aware that we have collected such information, we will take steps to delete it promptly. Parents or legal guardians who believe their child’s personal information has been collected can contact us at the address provided below.

Your Rights

Depending on your jurisdiction and local data protection laws, you may have certain rights regarding your personal data:

Access to your data and its processing details.
Correction or rectification of inaccurate or incomplete data.
Erasure (or ‘right to be forgotten’) under specific circumstances.
Restriction on the processing of your data in certain situations.
Right to data portability, allowing you to move or transfer data easily.
Objection to or withdrawal of consent for data processing.
Non-discrimination for exercising your data privacy rights.

To exercise these rights or have any data-related inquiries, please contact our Data Privacy Team using the details provided below. We will respond to your requests promptly and in accordance with applicable laws.

Changes to Policy

The Company reserves the right to update this Privacy Policy at any time. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically to stay informed about how we protect their personal data.

Contact Information

For any privacy-related inquiries, including requests for access, corrections, deletions, or to exercise your rights, please contact us:

Email: [email protected]

Mailing Address: [Privacy Team Contact Address]

We are committed to handling your personal data with the utmost care and transparency. Your trust is valuable to us, and we strive to ensure a secure and confidential experience throughout your interaction with our services.